Before contacting support, please check the following:

• Search the LulzBot User Forum for a solution. You may find an answer to your question there.
• View the LulzBot Open Hardware Assembly Instructions (OHAI) installation and assembly guides for your printer.
• For print quality, verify you are using the latest Cura LulzBot Edition print profiles.
• Flash the firmware on your printer using the OHAI Instructions page. If you are looking for an older firmware use Cura Firmware Flashing Tutorial.
• When contacting support, video or photos are extremely helpful to illustrate the question(s) you have, if applicable.
• Indicate if you need assistance with English translation.

Technical Support Contact Information

• Email: support@LulzBot.com
• Phone: +1-701-809-0800 ext 2
• Hours: Monday to Friday, 7am - 5:30pm Central Time . Closed on most U.S. holidays.

Note: LulzBot cannot accept any item(s) back for repair, refund, or evaluation without an assigned RMA number provided by the LulzBot Technical Support Team. Any item(s) received without an RMA number will be returned to sender.